CANCELLATION POLICY
We respect that your time is valuable and appreciate that you understand that ours is too
Integral Performance Exercise Physiology has a high demand for bulk billing appointments.
Due to some patients not attending or cancelling scheduled appointments without notice, a Non-Attendance Fee will be applied.
Please inform our clinic on 07 3062 4226 directly if you are unable to attend your scheduled appointment so that the appointment may be given to someone in need in our community.
Specifically,
- Integral Performance Exercise Physiology has a 24 hour cancellation policy. Any cancellations that occur 24 or more hours before the scheduled appointment time are able to be rebooked or cancelled at no cost to the patient.
- Cancellations that occur within the 24 hour period of the scheduled appointment time will be referred to the Practice Manager and this may result in a Non-Attendance Fee (which is 30% of the value of the scheduled appointment which had been made and subsequently cancelled). Decision regarding if the Non-Attendance Fee is applied will be made at the Practice Manager's discretion.
- Patients who make a booking and subsequently fail to present for their scheduled appointment (and have not contacted the clinic to cancel or rebook their scheduled appointment) will have a Non-Attendance Fee applied (which is 50% of the value of the scheduled appointment) and their referring General Practitioner will be informed.
- Text message and email reminders are sent in advance to patients confirming scheduled appointments to ensure there is no confusion with bookings.
- Extenuating circumstances will always be taken in account.
Please do not hesitate to contact the clinic on telephone 07 3062 4226 or via email at enquiries@integralperformance.com.au should you have any queries in regards to the above Cancellation Policy.